I. Information Security
ALVA is committed to the security of its users' data. When it is required to fill in the personal information fields with which you can be identified, we do so ensuring that it will only be used in accordance with the terms of this document However, this Privacy Policy may change over time or be updated, so we recommend and emphasize that you continually review this page to ensure that you agree with such changes.
II. Information about the type of data that is collected, stored and protected
ALVA may, store and collect personal information related to the data of all users who enter the browser and/or in the results derived from the browser, including information that the user has not disabled in the controls privacy. The collection, storage and protection of data will depend on how you use our services. Such information includes names, email addresses, locations, contact information, location browsing and search history, payment information, content you upload, save or share, among others. Likewise, when necessary, specific information may be required to process an order or make a delivery or billing.
III. Purposes of collecting data
The purpose of collecting the data is focused on improving the user experience, displaying personalized ads, developing and improving products and services, whether new or existing, improving the security and performance of the browser system.
Likewise, this purpose allows the user to maintain their sessions on different devices while preserving their preferences, facilitating their navigation in ALVA, and obtaining more useful results in their search.
IV. How the data is stored and protected
In order to guarantee the security and privacy of users, it is communicated that the way to collect and store data is through cookies, pixel tags, local storage, browser web storage or data caches of the application, databases and server logs. We protect our users through content analysis and algorithms to recognize patterns in the data to detect cases of abuse, such as spam, malware and illegal content.
V. Personal Information
A. Control of Your Personal Information
You may restrict the collection or use of your personal information provided on our website at any time. Whenever you are asked to fill out a form, such as the user registration form, you can check or uncheck the option to receive information via email. If you have opted to receive our newsletter or promotional material, you may cancel it at any time.
This company will not sell, transfer, or distribute your personal information without your consent, unless required by a judge through a court order.
We reserve the right to change the terms of this Privacy Policy at any time.
B. Deleting User Information
Users have the option to delete their access information to the application. This action will not affect the data history or transactions the user has made, as they will remain in ALVA’s internal systems. What will be deleted is the registration of your account in the security module, which is required to access the application.
It is important to note that, even if the user deletes their access, they can reactivate it by creating a new account at any time using the same email or login credentials. When doing so, the previous user's transactions will be recovered, as they are linked to the user account and are retained in our system to ensure data consistency.
To proceed with the deletion of user information, follow the steps below:
Access the "ALVA Profile" option in the app.
Select the "Settings" option.
Select the "Delete Account" option.
VI. Conditions in which the data can be shared with third parties
The data provided by users will be incorporated into the computerized files of ALVA, its related companies or third parties, the latter may include advertisers, publishers and service providers. These data will be used for the purpose, in the manner and with the limitations and rights established by the regulations for its protection.The data can be disclosed in response to a legal request, comply with a law or regulation, protect the rights of ALVA or third parties, or in the event of a commercial transaction.
Likewise, ALVA and its related companies have adopted the necessary technical and organizational measures to guarantee the security and integrity of the data, as well as to prevent its alteration, loss, treatment or unauthorized access.
Users who provide personal data authorize their use so that they can be used by ALVA or by its related companies for commercial personalization, operational and statistical purposes and activities specific to its purpose expressly authorizing ALVA and its related companies for the extraction, commercialization, storage of data, marketing studies, offer of services in general and others in order to adapt their offers according to the needs of the users for which the user authorizes to be able to provide the necessary data to the providers that will carry out said development, extraction, commercialization, storage and others, likewise ALVA or its related companies may keep your data once the entire relationship with the user has ended to comply with legal obligations.
The user gives their consent and authorizes ALVA and its related companies to provide said data to official bodies that require it in accordance with the laws of each of the countries in which we operate, as well as to banking entities with the purpose of guaranteeing existing contractual compliance.
The USER is informed that his data will be treated confidentially and stored on servers with the corresponding security measures.
Likewise, ALVA may contain links to other sites that may be of interest to you. Once you click on these links and leave our page, we no longer have control over the site to which you are redirected and therefore Therefore, we are not responsible for the terms or privacy or the protection of your data on these other third-party sites. These sites are subject to their own privacy policies, so we recommend that you read them to confirm that you agree with them. are.
VII. The procedures for users to exercise their rights and file claims or complaints in case they consider that their rights have been violated
Users can submit formal queries or claims in writing, and ALVA will respond only to the person who made the claim. The steps are as described below:
Access the ALVA Help page: https://oyealva.com
Click "Report a Problem" at the bottom of the page.
Describe the privacy issue you are experiencing in the feedback form and submit it.
Once sent, it will be attended to as soon as possible.